All requests for exchange must be made within 14 days of the delivery. All returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents attached(Tags, etc.). Otherwise, 25% restocking fee will be applied for all returned merchandise. Returned merchandise not in above described condition would not be returned.
How To Exchange or Return
Repackage your item(s) and logging in to your sistawigs.com on you web site. You must ship the merchandise back to us only via UPS Ground, US Postal Service Priority Mail or US Postal Service. Sistawigs.com will not accept without prior authorization.
All requests for return must be made within 14 days of the delivery. We will not refund shipping charges with returns and exchanges, a 15% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order. If your are located outside the U.S., you are responsible for any taxes, duties and processing fess incurred as a result of returning or refusing package acceptance.
- Eligible Products: In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Ineligible Products: Any hair that is burned or missing hair piece. Any hair that is missing outside package. Clearance products.
If you received the wrong merchandise or merchandise we sent you is defective, please contact us within 5 business daysof receiving item(s) for us to investigate on the matter. Once we verify that you receive wrong item we will e-mail or fax you UPS pre-paid return label for you to send the wrong item back to us. Do not just mail it back to us. Please email firstname.lastname@example.org with your order number and specifics on what we messed up, and we will take care of it for you. If we don't receive wrong item within 30 calender days of you contacting us we will void out the UPS return label and reject the wrong item back to you.
Sistawigs.com reserves the right at our discretion to make changes to these policies without notice. Please check this page periodically for changes. Prices, specifications, and availability of products are subject to change without notice.
All Make up & Boutique Items
All Sales are final. NO returns, NO Exchange on MAKE UP & BOUTIQUE ITEMS